The Ritz-Carlton Hotels app for iPhone and iPad

4.4 ( 6224 ratings )

Travel
Developer: Marriott International

Free

Current version: 3.6.0, last update: 6 years ago
First release : 24 Apr 2012
App size: 75.49 Mb

Legendary Service. At Your Fingertips.

The Ritz-Carlton Mobile App allows you to navigate your journey and enhance your experiences at The Ritz-Carlton destinations around the world. As a Rewards member, you will enjoy exclusive, anticipatory benefits including Mobile Check-in with Room-Ready alerts (including Elite Benefits for Gold and Platinum members), Mobile Requests for anything you may need during your stay and Mobile Check-out to request a copy of your guest folio.

The app offers a distinctive digital experience allowing you to manage your account, track upcoming reservations and reserve future stays all from the palm of your hand.

To unlock these exclusive guest services, visit ritzcarlton.com/app for more details.

COMPATIBLE WITH MORE DEVICES AND NEW LANGUAGES
- Available for iPhone, iPad and Apple Watch
- Add your Rewards membership card to Apple Wallet
- TouchID on iPhone and iPad for simpler sign-in
- Seamless use of maps to improve searches and directions to or from hotels
- Available in English, Chinese (Simplified), German, French and Spanish

RESERVATIONS REINVENTED
- Search for hotels using your current location, an address or point of interest
- Browse hotel photos, maps and amenities before reserving, or simply call a hotel (varies by device)
- Find inspiration and ideas for upcoming adventures with articles from
Journey into The Ritz-Carlton
-Reserve The Ritz-Carlton hotels as well as other brands within the Marriott portfolio

VIEW AND MANAGE YOUR STAYS
- Add reservations to Apple Wallet and your calendars
- Save and manage hotels to allow for easier, faster rebooking
- One-touch calling to contact hotels directly
- Home screen updated to reflect current stays, allowing you to readily access reservation details and guest services during your stay

CRAFTED FOR CONVENIENCE
- Check in prior to your arrival and receive notification when your room is ready
- Gold and Platinum Elite members enjoy priority upgrades and priority late checkout
- Request a shoeshine, valet service or more fresh towels, via the app
- Request your eFolio without stopping at the front desk
- Curated recommendations for dining, spa and local attractions, as well as details on hotel events. Ability to make dining and spa reservations, via the app.

ADDITIONAL IN-APP BENEFITS
- Convenient enrollment in The Ritz-Carlton Rewards program
- Access to exclusive preferred rates
- Anywhere access to your account balance, nights, points and activity history
- View your SPG® and The Ritz-Carlton Rewards accounts and transfer points between them

Pros and cons of The Ritz-Carlton Hotels app for iPhone and iPad

The Ritz-Carlton Hotels app good for

I could find easily the hotel i wanted to book! Good feature: the hotel list by continent/country! I liked the large pictures displayed! All in all a good free app..

Good start, but location services stay on even though app is closed. Had to turn off location services for the app in Settings.

Its a great application with a lot of helpful features. Concierge tips its not just an info about the surroundings, but shows The Ritz-Carlton experience with a lot of help regarding the area. Start feeling as a guest while discovering the properties with their fascinating pictures.

Some bad moments

Signed into the app with my rewards number, Im checked into the hotel (which means the ritz knows my info) but the app wont access guest services with my name,room number, or reservation number. It looks nice but It simply does not work. Dont waste your time

Needs work. This is a relatively new location and it shows. Long time Ritz customer and must say, Id rather stay somewhere else next trip to Chicago

How the Ritz is comfortable with this as an execution of their brand is beside me. Basically a link to mobile web. And bad interface. Anyone who travels knows this is not only substandard for the industry....but for the app world as well. Is there a team assigned to Digital?

No advantage in using this app. Slow, painful and does not remember anything about you. No need to download this. Just use the website on your phone

Making a reservation on the RC app requires multiple clicks, cannot just type in location. If you want to go back and change a factor you cannot but must start from the beginning. The sister Marriott app is not great but miles better than RC for user experience.

No possibility to retrieve an existing reservation with name and reservation number. Why?

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